AI Adoption Manager - Tokyo at OpenAI

OpenAI is seeking an AI Adoption Manager to work directly with their largest Enterprise and Strategic customers in Japan. This individual will be crucial to driving the adoption and value realization of ChatGPT Enterprise and other OpenAI products for global organizations.

This is a highly visible customer success role focused on providing strategic advice, understanding customer business drivers, and leading a cross-functional partnership to ensure the platform differentiates the customer in the market.

Responsibilities
Work with enterprise and strategic organizations to bring OpenAI products to the biggest global organizations.

Create and implement AI adoption plans that outline goals, potential challenges, KPIs, and timelines.

Travel approximately 15% of the time to develop and nurture strong customer relationships and understand their business goals.

Strategize and execute initiatives to deliver an exceptional customer experience.

Own the relationship with the Product team for these largest customers who are pushing the product's boundaries.

Work with the Partnerships team on partner strategy and models with third parties and system integrators.

Act as an AI thought leader with customers, pairing this with deep industry-specific expertise.

Implement and run use case development and enablement sessions.

Anticipate at-risk renewals or user churn and collaborate on corrective action plans.

Foster customer advocacy and facilitate customer testimonials and case studies.

Requirements
8+ years of experience in a customer success (or similar) role, preferably working with a technical enterprise product.

Proficiency in both Japanese and English is essential to effectively partner with customers and collaborate with headquarters.

5+ years managing relationships with large, global, and complex organizations (Global 1000 customers).

Highly skilled at building deep and broad relationships across complex, matrixed organizations.

Exceptional presentation and communication skills, particularly when engaging with executives and leaders.

Ability to proactively identify pain points in the product and with customers.

Commitment to fostering the safe and ethical evolution of AI.