Account Manager (AI and AR) Company: ZAUBAR

ZAUBAR is changing how people experience the world with AI-powered Augmented Reality. Their SaaS platform enables brands and organizations in tourism, education, and entertainment to create immersive, location-based AR experiences. At the center of this is their "Spatial Agent" – an AI-AR guide that tells stories, reacts interactively, and brings places to life.

Responsibilities:

Maintain Customer Relationships: Serve as the direct point of contact for customers, from onboarding and ongoing support to strategic development.

Manage Projects: Ensure customers successfully use the platform through training, demos, and close communication.

Upselling & Cross-Selling: Identify additional potential, advise customers, and place suitable service expansions.

Measure Success: Analyze usage and results, gather feedback, and suggest optimizations.

Event Presence: Represent clients at conferences, workshops, and industry events to expand networks.

Act as a Bridge to the Team: Work closely with sales, marketing, and product development to communicate customer wishes and requirements to the company.

Provide Strategic Advice: Inspire customers on how they can tell new stories and enter new markets with AR and AI.

Requirements:

Customer-Oriented: Empathetic, service-oriented, and able to build trust and long-term relationships.

Strong Communication Skills: Fluent in German and English, confident in presentations, secure in negotiations, and convincing in workshops.

Experience: Professional experience in Account Management, Customer Success, or Sales, ideally in a SaaS or tech environment.

Storytelling Talent: Ability to convey complex technologies in an understandable and exciting way.

Tech-Affinity: Enthusiasm for AR/VR, AI, and digital innovations; proficient with Microsoft Office and common CRM systems (e.g., HubSpot, Pipedrive, Salesforce).

Structure & Drive: Self-organized, maintains a clear overview, and thinks in a solution-oriented manner.